Infinitus Systems is ramping up its agent-driven AI offerings to support pharma patient-access programs, marking a significant step in how high-touch therapies can be delivered more efficiently. Their AI agents are capable of handling complex administrative interactions such as benefit verification, prior authorization calls, and direct-to-patient support at scale.

In a key move, Infinitus has partnered with IBM Consulting to embed agentic AI into specialty pharmacy workflows. This collaboration is designed to accelerate patient access to therapy by automating time-intensive but critical steps like verifying benefits and following up on prior authorizations. The goal is to shorten cycle times, minimize delays, and free up pharmacy staff for more complex patient care.

Trust is baked into Infinitus’s architecture: their voice agents operate on a multi-model, multi-agent framework with built-in safety and verification mechanisms. The system uses a knowledge graph for reliable information exchange, a discrete action space to control responses, and post-conversation AI review to ensure accurate and appropriate agent behavior. This setup allows agents to converse with patients, navigate insurance complexity, and offer support around the clock.

On the integration front, Infinitus has also deepened its partnership with Salesforce, enabling its AI agents to be launched directly from Salesforce Health Cloud / Life Sciences Cloud. Organizations using Salesforce can now automate payer calls for benefit checks or drug coverage via Infinitus’s agents, increasing efficiency while maintaining structured data and compliance. By combining its voice-AI platform, interoperable protocols like MCP, and strong partnerships, Infinitus is redefining how life sciences companies deliver patient-centric, AI-powered engagement.