Infinitus has introduced its Agentic AI Member Services Suite, a suite of autonomous AI agents designed to handle inbound and outbound member interactions for health plans. Operating across voice and messaging channels, the platform automates routine administrative tasks, personalizes support, and proactively guides members reducing costs, boosting satisfaction, and freeing human teams for complex care needs.
Glimpse:
The new suite enables health plans to deploy AI agents that provide round-the-clock answers to questions on drug coverage, provider eligibility, benefits, and more, while handling member onboarding, intelligent triage, care navigation, and proactive outreach. Built specifically for payer workflows, it maintains conversation context across interactions, supports chronic condition management, and integrates seamlessly with existing systems. Infinitus reports AI agents are 18% more efficient than humans in select workflows, with over 90% positive user ratings for voice interactions. The launch addresses rising call volumes and demands for digital-first experiences, turning member services from a cost center into a strategic advantage.
Infinitus Systems, Inc., a leader in agentic AI communications for healthcare, has officially launched the Agentic AI Member Services Suite—a comprehensive set of AI tools aimed at revolutionizing how health plans interact with members. Announced in early February 2026, the suite responds to mounting pressures on payers: escalating administrative costs, growing inbound call volumes, and rising expectations for personalized, digital-first support.
The platform deploys autonomous AI agents capable of managing the full member journey. These agents operate 24/7 across voice calls and messaging, answering common administrative queries (such as drug coverage, provider eligibility, and plan benefits), onboarding new members, triaging incoming requests, navigating care options, and proactively reaching out to guide preventive care, appointment scheduling, and chronic condition management. Unlike traditional systems, the agents maintain full context across interactions eliminating the need for members to repeat information, especially valuable for those with complex histories involving specialists, imaging, or specialty medications.
The suite delivers three core benefits for health plans: Cost reduction by automating routine tasks and scaling services without adding staff, Improved member engagement and satisfaction through personalization and instant access, Better health outcomes via proactive guidance toward next-best actions and preventive steps.
Infinitus highlights strong early performance: AI agents have demonstrated 18% higher efficiency than human teams in certain workflows, and more than 90% of members rate voice AI interactions positively. The technology builds on the company’s foundation of clinical intelligence tailored to payer operations, ensuring high-quality, compliant support while allowing care teams to focus on complex cases.
This launch follows Infinitus’s ongoing expansion in healthcare AI, including prior introductions of patient-facing clinical agents (with Spanish-language support) and partnerships to scale agentic solutions. By shifting routine functions to intelligent automation, the suite positions health plans to enhance member experience, meet satisfaction metrics, and adapt to evolving demands in a cost-constrained environment.
“Our Agentic AI Member Services Suite ushers in a new era for health plans, one where every member interaction becomes an opportunity to deliver personalized support and remove the barriers to care all people experience far too often. Built on a foundation of clinical intelligence specific to health plan workflows, this agentic AI suite delivers the highest-quality member experience while enabling care teams to focus their expertise where it matters most, allowing health plans to transform member services from a cost center into a strategic differentiator.”
By
HB Team
Related News
