eClinicalWorks has launched a new CCM (Chronic Care Management) Specialist Service to improve care for chronic patients while reducing workload on healthcare staff through integrated, proactive support.
Glimpse:
eClinicalWorks introduced the healow CCM Specialist Service, embedding dedicated care specialists into clinical workflows to manage chronic patients through regular outreach and monitoring. The solution helps healthcare providers expand care without hiring additional staff while improving patient engagement and outcomes.
eClinicalWorks has launched the healow Chronic Care Management (CCM) Specialist Service, a new offering integrated into its electronic health record (EHR) platform to enhance long-term care for patients with chronic diseases.
The service embeds trained CCM specialists directly into healthcare providers’ workflows, enabling structured monthly outreach to patients suffering from conditions such as diabetes, hypertension, and cardiovascular diseases. This ensures continuous monitoring, better adherence to treatment plans, and improved care coordination between visits.
One of the key challenges in chronic care management is the lack of consistent follow up due to staffing limitations. The new CCM Specialist Service addresses this gap by assigning dedicated professionals who conduct regular patient check ins, review care plans, and document interactions in real time within the EHR system.
Early adopters have reported significant operational improvements. For example, healthcare practices using the service have been able to expand chronic care programs without hiring additional staff, while also reducing patient call volumes and improving engagement. In one case, patient calls dropped by nearly 30%, indicating improved care continuity and reduced administrative pressure.
The service also supports real-time documentation, proactive alerts for care teams, and billing readiness, ensuring compliance while streamlining workflows. This allows healthcare providers to focus more on direct patient care rather than administrative tasks.
Designed to align with value based care models, the solution helps practices scale chronic care management programs efficiently, especially for high risk and elderly populations requiring frequent monitoring.
Overall, the launch reflects a growing trend in healthcare IT leveraging technology and specialized services to improve patient outcomes while addressing workforce shortages and operational challenges.
“Designed to expand care without overextending staff, this service brings consistent, proactive support to patients who need it most.”
By
HB Team
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