Salesforce has announced a major strategic partnership with HealthEx, Verily (Alphabet’s life sciences arm), and Viz.ai to accelerate the development and deployment of intelligent AI agents across healthcare workflows. The collaboration integrates Salesforce’s Agentforce platform with specialised healthcare AI capabilities from the partners focusing on clinical documentation, care coordination, patient engagement, and real-time decision support to reduce administrative burden, improve outcomes, and scale personalised care delivery for providers and health systems.
Glimpse:
Unveiled on January 28, 2026, the partnership combines Salesforce Agentforce (autonomous AI agents) with HealthEx’s patient engagement and population health tools, Verily’s precision health data platform, and Viz.ai’s real-time imaging and stroke detection AI. The goal is to create a unified ecosystem of healthcare-specific agents that handle tasks such as ambient documentation, care gap closure, prior authorisation automation, and emergency response coordination. Initial joint solutions are already in pilot with select health systems, showing 35–55% reductions in documentation time and faster care escalation for time-sensitive conditions like stroke.
Salesforce has significantly expanded its healthcare AI ambitions through a new multi-partner collaboration with HealthEx, Verily, and Viz.ai, aiming to build a powerful ecosystem of specialised AI agents tailored for the complexities of clinical and operational workflows. The announcement, made on January 28, 2026, positions Salesforce Agentforce its autonomous AI platform as the orchestration layer that unifies capabilities from three leading healthcare AI innovators.
Key elements of the partnership include:
- HealthEx — Providing patient engagement agents that proactively close care gaps (e.g., scheduling missed screenings, medication adherence nudges, post-discharge follow-up) using Salesforce’s CRM data and HealthEx’s population health intelligence
- Verily — Contributing precision health agents that analyse longitudinal patient data (wearables, EHRs, genomics) to generate personalised risk scores, care recommendations, and chronic disease management plans
- Viz.ai — Supplying real-time imaging agents that detect stroke, pulmonary embolism, aortic dissection, and other time-critical findings from CT/MRI scans, then trigger automated alerts, care team coordination, and documentation within Salesforce workflows
Salesforce Agentforce acts as the central “brain,” coordinating these specialised agents to deliver end to end automation e.g., a Viz.ai stroke alert can instantly trigger a HealthEx agent to notify the care team, update the patient record, schedule follow-up imaging, and initiate prior authorisation all without manual intervention.
Early joint pilots with select U.S. health systems have demonstrated:
- 35–55% reduction in documentation time for high-volume specialties
- 20–40% faster care escalation and treatment initiation in stroke and PE cases
- Improved care gap closure rates (e.g., 30% increase in completed preventive screenings)
- Higher clinician and patient satisfaction due to reduced administrative friction
The partnership emphasises HIPAA compliance, explainable AI, bias mitigation, and clinician in the loop safeguards. Solutions are being developed with input from physicians, nurses, and administrators to ensure clinical relevance and trust.
Salesforce Health Executive stated: “Healthcare is drowning in administrative tasks that pull clinicians away from patients. By combining Agentforce with the specialised AI from HealthEx, Verily, and Viz.ai, we’re creating autonomous agents that handle the routine while empowering care teams to focus on what they do best caring for people.”
The collaboration reflects the rapid shift toward agentic AI in healthcare where autonomous agents move beyond simple chatbots to perform multi-step, cross-system workflows. The first integrated offerings are expected to roll out to Salesforce Health Cloud customers later in 2026, with broader availability in 2027.
“The future of healthcare isn’t about one AI tool it’s about intelligent agents working together across the entire care journey. This partnership brings that vision to life, making care faster, smarter, and more human.”
By
HB Team
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