Fresenius Medical Care has strengthened its global operational footprint by opening a new Global Business Services (GBS) centre in Bengaluru, Karnataka. The facility, inaugurated on January 20, 2026, will act as a centralised hub for critical support functions including finance and accounting, information technology, procurement, human resources, advanced data analytics, and business process excellence. These services were previously spread across multiple locations; bringing them under one roof in Bengaluru is expected to drive significant efficiency gains, process standardisation, cost optimisation, and faster deployment of digital initiatives across the company’s global operations.

The Bengaluru office will not only handle traditional back-office tasks but will also serve as a key engine for Fresenius Medical Care’s digital and AI transformation agenda. Teams based in the centre will contribute directly to developing predictive models for patient outcomes, optimising dialysis treatment schedules, enhancing remote monitoring tools, and supporting value-based care programmes all aimed at improving quality of life and reducing hospitalisations for kidney disease patients worldwide.

Dr. Carla Kriwet, CEO of Fresenius Medical Care, highlighted the strategic importance of the move: “Bengaluru is a global powerhouse for technology and innovation. This new GBS centre allows us to combine India’s exceptional talent with our deep clinical expertise to drive efficiencies, accelerate digital solutions, and ultimately deliver better care to patients everywhere.”

Fresenius Medical Care has maintained a strong presence in India for many years, with existing manufacturing plants, research and development facilities, and a growing network of dialysis clinics. The Bengaluru GBS office builds on this foundation, tapping into India’s vast pool of skilled professionals in data analytics, cloud computing, AI, and process automation while aligning with the company’s global goal of becoming more agile, data-driven, and cost-effective.

The centre begins operations with over 300 employees and is projected to scale to more than 1,000 within a few years, creating significant high-skill employment opportunities in the region. The move reflects a broader industry trend: multinational healthcare organisations increasingly locate shared service centres in India to harness expertise in digital innovation while supporting localisation goals and operational optimisation.

With this new hub, Fresenius Medical Care reinforces its commitment to leveraging technology and global talent to advance kidney care bridging clinical excellence with world-class digital capabilities to serve patients more effectively across more than 40 countries.