Refund & Cancellation Policy

Last updated: 7 October 2026

This policy applies to paid products sold by Health Hub Media Private Limited on www.healthbuzz.in, including HB Plus memberships (Monthly, Yearly and Institutional), E-Paper or E-Magazine access, and event or advertising bookings. It is in addition to your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

1. HB Plus memberships

• No automatic renewal. Memberships run for the period you buy (for example 30 or 365 days) and end automatically. We will remind you before expiry; you renew only if you choose to.
• 7-day money-back guarantee. If you are not satisfied, you can cancel within 7 days of your first purchase of a plan and receive a full refund — just email us with your registered email and order ID.
• After 7 days, memberships can be cancelled at any time to stop future reminders, but fees for the current period are not refundable on a pro-rata basis, except where required by law or where we are unable to provide the service.
• Institutional plans: cancellation within 7 days of purchase is fully refundable if seats have not been activated; otherwise refunds are as agreed in your order or invoice.

2. Failed, duplicate or excess payments

If your account was debited but the purchase failed, or you were charged twice or more than the displayed price, we will refund the extra amount in full once verified with the payment gateway — usually within 5–7 working days of confirmation, to the original payment method.

3. Events, advertising and sponsored content

• Event registrations: full refund if cancelled at least 7 days before the event; 50% if cancelled 3–6 days before; no refund within 72 hours of the event, except if we cancel or reschedule it (in which case you may choose a full refund).
• Advertising and sponsored content bookings are governed by the insertion order or agreement signed with us. Unless agreed otherwise, campaigns cancelled at least 7 days before the start date are refunded in full less any creative or production costs already incurred; no refund for impressions already delivered.

4. When refunds are not available

Except under the 7-day guarantee or where required by law, we do not refund for: partial use of a membership period; failure to use the service; downloaded E-Paper/E-Magazine files; or accounts suspended for breach of our Terms.

5. How to request a refund or cancellation

Email info@healthbuzz.in with the subject "Refund request", your registered email address, order or transaction ID and the reason. We will acknowledge your request within 48 hours and decide within 7 working days.

6. How refunds are paid

Approved refunds are paid to the original payment method (card, UPI, net banking or wallet) through our payment gateway, normally within 5–7 working days of approval. Your bank may take additional time to show the credit. We do not charge any fee for processing refunds.

7. Grievances

If you are unhappy with how your request was handled, contact our Grievance Officer as described on the Grievance Redressal page. You may also approach the National Consumer Helpline (1915 or consumerhelpline.gov.in) or the appropriate Consumer Commission.